Shipping & Returns

Last updated: June 30, 2026

Overview

This page explains the shipping, returns, and refund rules for purchases made through imonopick at www.imonopickwear.com.

Order Processing

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All pre-orders are held until inventory is available to ship out your order.

Domestic Shipping

Free shipping is available on U.S. orders over $25+. A small fee of $5 applies to all other U.S. orders. Please allow 5-7 business days for delivery. You will receive an email confirmation with tracking information once your package has shipped.

International Shipping

Free shipping is available on international orders over $25+. A small fee of $10 applies to all other international orders. We currently ship internationally to over 200 countries. International shipping times from the U.S. vary by destination. Canada and Europe typically take 4-15 business days, and the rest of the world typically takes 8-15 business days. We currently use USPS, DHL, and FedEx for international shipping. Import duties, taxes, and VAT, if applied, are the customer's responsibility.

Delays, Lost, or Damaged Packages

When your order ships, you will receive an email notification with a tracking number. Please allow 48 hours for tracking information to become available. If you have not received your order within 30 days of receiving your shipping confirmation email, please contact us at imonopick.service@outlook.com with your name and order number. If your order arrives damaged, please email us as soon as possible with your order number and a photo of the item's condition.

Returns

If you are not happy with your purchase, please contact us within 30 days from your purchase date and we will do our best to make it right.

Non-Returnable Items

Because our products are intimate items, we do not offer exchange services. If you have any issue with your order or product, please contact us and we will do our best to help. Final sale items are also non-returnable.

Refunds

Approved refunds will be issued to your original payment method. Please allow 1-3 business days for the refund to be processed and reflected in your account after approval.

Return Shipping Costs

Return shipping costs are determined on a case-by-case basis.

How to Start a Return

If you have any issue with your order, including a return or refund request, please contact us at imonopick.service@outlook.com and include your order number and the reason for your request.

Contact Us

Company: Hangzhou Erica E-commerce Co., Ltd.
Email: imonopick.service@outlook.com